This Policy applies to all users of the Services, but excludes websites, mobile sites, applications, and products and services with separate privacy policies which do not incorporate this Policy. This Policy does not apply to third-party websites, mobile sites, applications, or products and services even if accessed via our Services. Personal information means information that identifies you as an individual, or that can be combined with readily available information to identify you as an individual. This Policy does not cover any information (such as anonymized or aggregated demographic information) which is not personally identifiable or financial information, or any ideas, suggestions, or comments you may submit about the Service (including without limitation User Content), which information we may use for any purposes in our sole discretion. This Privacy Policy does not apply to Logistics Data (defined below) unless, and only to the extent that, personal information which is covered by this Policy is included within the Logistics Data, and in such case applies only to the applicable personal information and no other Logistics Data. “Logistics Data” means any data, information, or material provided or submitted to the Services by any and all Users (i.e., submitted by way of an interface with Claimmunity or otherwise), including without limitation, pickup date and time, delivery location, load, and rate (and, as described below, Logistics Data may include personal information).

We reserve the right to change this Policy at any time. If we make any material changes to this Policy, we will post a new Policy on the Services and update the effective date set forth above. Therefore, we encourage you to check the effective date of this Policy whenever you visit the Website to see if it has been updated since your last visit. To the extent permitted under applicable law, by using Services after such notice, you consent to our updates to this policy.

The types of information we may collect and how we collect it include:

In general, we collect information to allow you to use the Services, process your Account registration, authorize your payment, bill you, respond to your inquiries, communicate with you about the Services and other products and services, and maintain your Account with us.

• If you register an Account, we may collect information about you and as necessary to create and/or maintain your Account, such as your name, address, email address, and other contact information, and your billing information, like your credit card number, CVV code, and expiration date, or ACH information including routing and account numbers.
• In addition to the information described in this Policy, depending on the type of Account you have, as applicable, we may collect other personal information about you. Please review your Account Agreement (if applicable), especially the “Privacy” section, to understand what additional information we may collect.
• We may collect information about your device and how you interact with our Services such as: IP address (or the DNS name associated with it), browser type, device location, unique device identifier, cookie data, associated identifying and usage information from your mobile phone, laptop, or other device, and other device information that you give us consent to access. In some cases, we collect this information through cookies, pixel tags, and similar technologies that create and maintain unique identifiers.
• To enable personalization and consistent experiences across products and devices for your Claimmunity accounts, we track and use visitor and account data. Visitor data includes name, email, role, permissions, business title, location, IP address, first login date, and visitor actions (e.g., saw a webinar, received an email, downloaded a whitepaper, etc.). Account data includes account name, location, industry, size, assigned contacts, and activity (e.g., reports downloaded, data exports, feature usage).
• We may collect other information with your consent, as may be described within the Services.
• We may also collect your information from licensees, affiliates, partners, service providers, and independent third-party sources.
• We may combine the information we collect with other information in our possession.

Claimmunity may receive very limited personal information related to drivers. Claimmunity processes that data in the performance of services for and under the direction of our customers. We process this personal information to fulfill our contractual obligations to our customers and premised on the same legal basis they identified to you — such as your consent or fulfilling a contract with you. Personal data collected from individual drivers may include the following: name, address, phone number, email address, social security numbers, driver license numbers, passport numbers, VISA numbers, and green card numbers. PII is not stored in any transactional data, enabling the data to be amended or deleted without impact to transactions.

With respect to the personal information Claimmunity collects from you, Claimmunity acts as the controller of your personal information. In this capacity, we only collect, use, share, store, or otherwise process your personal information when we have an appropriate basis. For example, we may process your personal information as necessary to provide the services you request, or to enforce or fulfill our obligations under our terms of use that apply to your engagement. Additionally, your personal information may be used for legitimate interests (e.g., providing and improving the products and services, communicating with you, and improving the user-experiences) if doing so is consistent with your rights and appropriate to the context, and to comply with legal obligations. We will retain your personal information so long as reasonably necessary to fulfill these purposes. Claimmunity also processes personal information under the direction of our customers. In those instances, Claimmunity acts as a processor of the personal information of our customer, the data controller. Claimmunity may share personal information with service providers, affiliates, contractors, and other third parties who help us perform services such as managing communications, administering this Site, or conducting our business. We permit these third parties to use personal information as needed to deliver services or comply with law. We will share personal information in the event we sell or transfer all or a portion of our business assets, such as during a merger, acquisition, liquidation, or bankruptcy. In limited cases, we may share information with other parties if appropriate to respond to your request or inquiry. We also may share personal information if we have a good faith belief doing so is necessary to comply with law, respond to a legitimate request from law enforcement or other government body, to protect our interests or the health and safety of others, or to enforce our terms of use for this Site and/or our products and services.

We may share and disclose the information we collect as follows:

• We may use your personal information in our development of new products and services which would then be shared with our clients and customers with the personal information anonymized, including products which allow Users to make selections based on performance metrics developed using personal information.
• In addition to the uses and activities described in this Policy, depending on the type of Account you have, we may share and disclose other personal information we collect from or about you in other ways as specified in other documents provided by Claimmunity. Please review your Account Agreement, especially the “Privacy” section, to understand what additional information we may share and disclose.
• We may share the information we collect with our parents, subsidiaries and affiliates.
• We may share your personal information with our service providers and business partners, including our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
  • Validation of appropriate registration for Accounts and use of the Services
  • Fraud prevention.
  • Payment processors and facilitators.
  • Cloud storage providers.
  • Marketing partners and marketing platform providers.
  • Data analytics providers.
  • Research partners, including those performing surveys or research projects in partnership with Claimmunity or on Claimmunity’s behalf.
  • Vendors that assist Claimmunity to enhance the security of the Services.
  • With our insurance partners to offer, obtain, provide, or facilitate insurance or in connection with our services, and to help determine and provide relevant coverage in the event of an incident.
  • Consultants, lawyers, accountants, and other professional service providers.

Claimmunity may share your personal information with third parties in circumstances such as when it is necessary to provide the Services, fulfill a transaction you have requested, offer you personalized services, or in other circumstances that are permitted by law and consistent with the purposes for which we collected the information. If you register an Account, some of the information you supply may be shared with regulatory bodies and/or service providers we utilize to obtain personal information. Claimmunity may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety, security, legal or similar concerns. Claimmunity may disclose your personal information: in response to legal process (for example, a court order, search warrant or subpoena) or requests from law enforcement or regulatory authorities; in other circumstances in which Claimmunity believes the Services are being or have been used in violation of our policies, applicable law or otherwise in the commission of a crime; when we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; or when necessary to protect the rights or property of Claimmunity or third parties. We may disclose or transfer your personal information in connection with a corporate transaction, proceeding, or reorganization involving the business activities for which the information is maintained. In the event that ownership of Claimmunity or its business was to change as a result of a merger, acquisition, asset sale or transfer to another company, your personal information may be shared or transferred. Claimmunity may share your information other than as described in this Policy if we notify you and you consent to the sharing.

We maintain reasonable and adequate technical, administrative, and physical security and confidentiality measures designed to help protect your personal information from unauthorized access or acquisition. We also require by contract (other than in an emergency situation) that third party services providers acting on our behalf or with whom we share your information also undertake to provide such security and confidentiality measures in accordance with industry standards.

You may request deletion of your Account at any time by contacting us at support@claimmunity.com. Following such request, Claimmunity deletes any information that we are not required to retain (such as information retained in connection with transactions). In certain circumstances, Claimmunity may be unable to delete your Account or information, such as if there is an outstanding credit on your Account or an unresolved claim or dispute. Claimmunity may also retain certain information if necessary for its legitimate business interests, such as information which has already been shared with others (in connection with transactions or otherwise), information which is not personally-identifiable data which we will use internally or in aggregate reports (as described in this Policy), as well as fraud prevention and enhancing users’ safety and security. For example, if Claimmunity suspends or terminates your Account because of unsafe behavior or security incidents, Claimmunity may retain certain information about that Account to prevent you from opening a new Claimmunity Account in the future.

You may request that Claimmunity:

• Provide a detailed explanation regarding the information Claimmunity has collected about you and how we use that information.
• Receive a copy of the information Claimmunity has collected about you.
• Request correction of any inaccurate information that Claimmunity has about you.

Claimmunity uses cookies, content, and other technologies that are placed in the browser on your computer or mobile device, and can be used to help recognize you on our Services and improve the user experience. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to maintain session state and user identity. A persistent cookie remains on your hard drive for an extended period of time. We use persistent cookies and content to help remember user preferences and improve the user experience. You may be able to remove persistent cookies by following directions provided in your browser’s “help” file. You can control browser cookies through your browser’s settings. The use of cookies, web beacons, or similar technologies by content and ad network providers is subject to their own privacy policies, not ours.

While the Services may be viewed by children, we do not wish to receive data from or about children. We encourage parents and guardians to monitor and supervise all Internet usage by children. No information should be submitted to, or posted at, the Services by visitors under 18 years of age without the consent of a parent or guardian.

If you are a resident of the State of California, you are entitled under California law, including the California Consumer Privacy Act of 2018 (“CCPA”), to certain additional information about, and additional rights with respect to, our collection and disclosure of your personal information. This Section provides additional information and describes those additional rights. This Section applies solely to Site visitors and customers who reside in the State of California and to personal information as defined under CCPA.

You have the right to request we delete any of your personal information we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. Only you, or a person registered with the California Secretary of State you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. We will endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. We will not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information, and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. You have the right not to be discriminated against for exercising any of your CCPA rights. However, to the extent permitted by the CCPA, we may offer you certain financial incentives for the collection or sharing or your personal information that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

We may disclose your personal information to a third party for a business purpose or sell your personal information, subject to your right to opt-out of those sales. You have the right to direct us to not sell your personal information at any time (the right to “opt-out”). If you opt-in to personal information sales, you may opt-out of future sales at any time. To exercise your rights under this Section, you (or your authorized representative) should send your request as described in the “Contact Information” Section below. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

If you have questions or complaints regarding our Policy or practices, please contact us at support@claimmunity.com.